| "Quality of Life, Not Minder Care!" |

| LIFESTYLE IN SUPPORTED ACCOMODATION..... It is our mission to help the families dealing with a loved one who has disability... |
Resources and Information
Reports/Publications, Disability Acts & Standards
Service Provider List (Victoria)
General
NSW - Christine Bigby Presentation
NSW - Max Jackson Presentation
NSW - RASAID Presentation
NSW - Roger Stancliffe Presentation
FAMILIES ARE A HELP NOT A HINDRANCE!
ACMA Reports decline in Customer Service by Telcos
Senior Practitioner's Update (Vic), Autumn 2010, issue 1 (906Kb download)
Social Care White Paper, UK (160 pqges)(2Mb download)
The Cocks Report on Guardianship 1982 (175 pages)(3.4Mb download)
Home or Program - by Dr Michael Kendrick
Fair Services for People with Disabilities - ACOSS Report
The Way Forward for Australia - Federal Government Report - Oct 2009
Bruce Bonyhady Address to Carers Vic AGM - Nov 2009
Care Standards in UK Group Homes
Mencap (UK) Protocol........ 1.6Mb download
Dr Rhonda Galbally tells it like it is!
QPPD report, "Papering over the Cracks"
Home or Program by Dr Michael J. Kendrick PhD
Link, Europe - Quality of Life Activities in Group Homes
University of Kent - Group Home Care Standards
UNSW Report on Supported Living v Shared Accommodation
LISA Bulletins
Carers Prey on the Vulnerable - DHS Victoria
Human Services: A Case for Change - DHS Victoria
Feedback sought on SRS Regulations - Victoria
"Complete reform of how it is now!", says Dr Galbally
Gag/Hush Money - DHS, Victoria
NDIS - "Right Now!" - Victoria
In the Driver's Seat - Yes or No?
Australians with a Disability - Low Legal & Media Profile
UK RESCARE Closes its doors after 25 years
Crimes against People with a Disability - Daily Mail, UK
No Penalties! No Dobbing! No Worries!
Young People with disabilities in Nursing Homes
Butlin's Ban on Adult Group - Britain
Disability Support Services - Here to Where?
No Place to Call Home!
Worlds Apart! Not Really - But ...
Autistic Man Repeatedly Injured in State Care
Limits to Choice for Consumers with Disability
NDIS Funded from General Government Revenue
DHS DSR Dumping - Victoria
"Money can ease the Suffering, but NOT the Attitude"
Skills & Self Value Drop Like a Brick
Government & Non Government Services in Victoria
Bosses Banned from Workplaces!
Casual Staff - Factor in QoL Care!
Not just more of the same, please!
Government Services Have Lost Their Way
Attitude, Attitude and Attitude!
Families are a Help not a Hindrance
Health Care Cover for those with a Disability
"We are easy meat for the bureaucrats!"
When a Parent is not a Parent any more!
Government Captive Market Services
National Disability Insurance Scheme
Government Disaster Management
Smoke, Mirrors & Failure to Implement
Carers Shouldn't have to ask for help 27 May 2010
Shorten: Champion of the Disabled 25 May 2010
Our Society Abandons its "sub-class" of carers, making them fight for scraps
Outdated Welfare System Hits Carers by Mary Lou Carter of Carers Alliance NSW
Kelly Vincent's Maiden Speech in the South Australian Parliament
"Are we kidding ouselves with NDIS?"
Support the "National Disability Insurance Scheme (NDIS)
Federal Funding to the States Gone Walkabout (word, with active links)!
Federal Funding to the States Gone Walkabout (pdf)!
Accept Responsibility : Not Avoid It
ABC TV Four Corners Program - "Breaking Point"
Parent tells it how it is across Australia!
What do they want : What should they do?
PCAS (Person Centred Active Support) as a result of.......
Victorian Government Departments are Bomb Proof
The most significant reform since Medicare, but more is needed
Hit a brick wall in Australia, so moved family to the UK
Family moves overseas to obtain rights based services
Is this the Land of the Fair-Go - Dr Rhonda Galbally
About Government being more open
What the DHS said at a Public Forum
Road Map to a Fairer Australia : PILCH on Human Rights
Guardianship & Administration - Victoria
Fix the Broken Disability System
The Gap between Service Intention and Provision
DHS Self Directed Planning Report
Restrictive Practices : Key Themes
Dare to Demand Reasonable Human Rights
Problems in Aged Care are Similar in Disability Care
Achieving a Carers Mission Statement
Family Carers Streched to Breaking Point
House of Reps Report on Better Support for Carers
NSW Report on the Need for Better Support for Carers
Captive Market Services v Customer Satisfaction
Why Customers Quit Their Service Provider
Service Users Must: Service Providers Must
Quality Framework for Disability Services
Corporate Integrity, Information and Resolutions Unit CIIRu
Great Policies, but little or no Implementation Infrastructure
Victorian State Disability Plan
Australia is John Wayne Country
Walk the Talk or Talk the Walk?
Quality of Life Support Monitors
Improving Service Quality Through Complaints
Complaints Commissioner - Feedback Project
Time, Ability, Motivation and Response
When a Parent is Not-a-Parent any more
The Giants of Bloodymindedness
Do what we say: Not what we do!
Reports/Publications, Disability Acts & Standards
Federal DHS Annual Report 2010 - 2011
"Progress for Providers" Service Evaluation Tool
DHS Victoria, Administrive Release Guidelines, 2003
NSW Ombudsman's Report 10 Aug 2010- "Quality of Life Care Beyond Institutions"
Community Visitor's Report (Victoria) 2008/9 (2250Kb)
Victorian Auditor-General's Report on Accommodation for People with a Disability, March 2008 (600Kb)
Senior Practitioner's Annual Report 2008/9 - DHS Vic (54 pages, 488Kb download) "Drug restraint shame in care homes"
National Standards Discussion Paper April 2010 (480Kb download)
DHS Disability Support Register (DSR) ("The waiting List") Guidelines
DHS Quality Framework Introduction
DHS Community Visitors Handbook
DHS Community Visitors Protocol
DHS Community Visitors Program
DHS Whistleblower's Information Brochure
Acts
Disability Act 2006 (Victoria)
Guardianship and Administration Act, 1986 (Victoria)
Supported Residential Services 2010
Federal Privacy Act, 1986
Charter of Human Rights (Victoria)
Policy Framework - Problem Solving Courts and Approaches - March 2006.pdf
Vic Mental Health Strategy 09 19 and the justice system.pdf
Whistleblowers Protection Act, 2001 - Victoria
Whistleblowers Act, 1994 - Queensland
Standards
Customer Satisfaction Standard - ISO 10002
DHS Integrated Service Standards (Draft) byAHA - May 2011
Personal Care Information
What constitutes lifestyle quality?
Know your Rights in a Group Home by AMIDA
Customer Satisfaction Standard - ISO 10002
Quality of Life Factor - "Children Learn What They Live"
Quality of Life - Active Support Avenues
Eating Slowly means Eating Less - Weight Control
Individual Support Package Handbook - Victoria
Through the Maze - Children's Services in Victoria (3.5MB download)
DHS (Victoria) Active Support Fact Sheet
Link - Group Home Quality of Life
Electronic Communications Tool - IPod - Assertive Technology
Person Centred Planing (PCP) Manual - USA (1.4Mb download)
CHAP (Comprehensive Health Assessment Program) - Overview
Housing Choices Australia - Brouchure
DHS Physical Restraint Direction Paper, May 2011
Service Providers
List of Registered Disability Service Providers in Victoria by OSP, March 2010 (96 Kb, 14 xls pages, 260 providers aprox)
Information Sheets
Why Caring Parents have to Live for Ever
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