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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Department of Human Services (DHS) Promoting Better Practice (PBP) program  Status - June 2014

  • The Promoting Better Practice (PBP) program is a coordinated cycle of service reviews of Department of Human Services (DHS) managed group home reviews. The program commenced in 2007 and to date over 350 randomly selected group homes have been reviewed across the state.
  • The aim of the program is to promote quality and improve outcomes for residents living in department managed Disability Accommodation Services (DAS). The reviews assess practices in group homes in accordance with requirements contained in the Residential Services Practice Manual (RSPM). The RSPM is the key document which outlines policies and practice instructions for DAS staff.
  • Those who conduct reviews – reviewers – are audit-trained (having attended an external two day accredited training course and a one day internal orientation to the PBP program).
  • House supervisors are required to attend the full two day review and operations managers are required to attend the closing meeting.
  • A review report is completed by the PBP Coordinator and signed-off by the Manager, Complex Support and Systemic Improvement and the Assistant Director, Residential Service and Complex Support.
  • Divisions are requested to develop an action plan to list actions or solutions which can immediately occur to address the unmet items identified in the plan.
  • Action plans are signed-off by the PBP Coordinator and the Manager, Complex Support and Systemic Improvement.
  • Houses that had a large number of unmet items or high risk issues are selected for a half day post review visit. Post review visits usually occur 6-9 months after the initial two day review and generally involve a Lead Reviewer and the house supervisor and operations manager.

    The purpose of the post review visit is to assess if:
  • The issues identified during the initial review have been addressed.
  • The systems, processes or interventions which were put into place as a result of the review process have been sustained over the intervening period between the first and second reviews.

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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